AI Transparency Statement

United Kingdom — under the UK's pro-innovation approach to AI regulation and Information Commissioner's Office (ICO) guidance on AI and data protection. Edition: 2026-05-26

1. Provider identification

Provider of the AI system: Project Line, support@projectlineil.com.

2. AI components present in the Service

Voice receptionist — natural-language audio agent that answers calls for the clinic.
Drug-safety helper — surfaces potential interactions based on the stored patient medication list.
Form auto-fill — pre-fills routine appointment templates based on patient history.
Clinical-decision suggestions — non-binding suggestions for follow-up (PHQ-9 / GAD-7 thresholds, refill timing).

3. How we position the Service

The Service is a documentation and workflow tool. Clinical-decision-support functions surface information to the licensed clinician for their independent review and decision. The treating clinician retains exclusive medical authority; the Service does not autonomously triage, diagnose, prescribe, or refuse care. Consistent with the ICO's guidance on AI and the UK's principles-based framework (safety, transparency, fairness, accountability, contestability), the clinic remains the controller and the accountable decision-maker for any clinical use of AI output.

4. Transparency to patients

Patients calling the AI voice agent hear an audible disclosure at the start of each call.
Calls to the AI voice agent are NOT recorded — the conversation is processed in real time (speech-to-speech) with no audio or transcript stored.
Synthetic voice output is identified as such on first contact.
The clinic's medical records explicitly tag any AI-generated text in the appointment notes.

5. Underlying AI model sources

Component	Provider	Model	Status
Voice + chat	OpenAI	GPT-Realtime family	Foundation-model provider — see openai.com/policies
Image OCR	OpenAI	GPT-Realtime family (vision)	Foundation-model provider

6. Governance

Our internal quality-management system covers data governance, log retention, change management, and post-market monitoring. Incidents are recorded in Project Line's internal log and material AI-related incidents are reported to clinic controllers within 72 hours, consistent with UK GDPR Art. 33 breach-notification expectations.

7. Right to human intervention

Every AI output is reviewable and editable by the treating clinician. Patients always reach a human contact through the clinic; the AI voice agent transfers to a human on request.

8. Updates

This statement is updated whenever a new AI capability is added or a model provider changes. Material changes are announced under the sub-processor change procedure.